Frequently Asked Questions (T&C)


How much of my inclusion do you need?

I request 1/2 ounce of breastmilk, 1/2 teaspoon ashes, one umbillical stump, one placenta capsule, a tiny lock of hair about 1in in length, although many designs can be made with much less.

Does the age of my milk matter? Frozen vs Fresh? 

Frozen milk works all the same as fresh and as long as it has been kept cold and has no obvious color change, the age of the milk makes no difference in the finished product.

How do I ship my inclusions to you?

After your order is placed you will receive an email order confirmation that will contain all the information you need to ship your inclusions to me, including the address to ship your milk to and the suggested packaging. Breast milk is best shipped double bagged in breast milk storage bags, in a padded envelope. No chill is required. We highly suggest adding tracking to your package, especially cremation ashes. Other dry inclusions should be double bagged and labeled as well.

Does the Post Office allow breast milk to be shipped?

Yes. It just has to be marked "liquid". International orders arrive safely and it is suggested that you mark the customs form "____ for preservation purposes".

Will my milk go rancid? 

Yes however that's perfectly ok since it is not for consumption. It will still preserve beautifully!

Do you take international orders?

Yes, I take orders from all over the world. The process is the same and you ship your milk to me double bagged in breast milk storage bags. Regular airmail is best for shipping, you do not need anything fancy to ship. 

How will I know when you've received my inclusions?

I usually suggest tracking your package as it's on the way to me for realtime notification of it's delivery. You will also notice your order status will be updated when you login to your account. We process packages once a week.


Can I change my design after I have ordered?                              

Please order carefully. Changing after the order has been placed can get confusing. We try to accommodate this but cannot always guarantee it. 

When will my order ship?

Turnaround time can run up to 11 full weeks from the day I process in your inclusions, often less. Each piece is different and I cannot rush the process without compromising the quality of your keepsake. Because of this, the turnaround time is not a guarantee but a general estimate. Please be prepared to be patient as I take all the time needed to properly preserve and create your keepsake. I appreciate your understanding if this happens to run longer than average.


My order shipped but my tracking number isn't showing up yet. Is this normal?

Sometimes I print your shipping labels and send your shipment notification a little bit before your order will go out, as it enters the final stages of production. This is because our shipping process is very lengthy and detailed so labels are printed in batches to keep it organized. We know these pieces are precious so we have multiple people check your order details, polish your pieces, check the address and thoroughly inspect it multiple times before placing it in the bin for weekly or biweekly pickup. Pickup days are set days each week based on carrier. You can find more information on this under “Shipping FAQ”

You can be sure that if you label was printed that your order will be going out shortly. Please watch that number, your email inbox and your online account until it's safely home.

Will my leftover materials be returned?

Due to USPS guidelines on shipping certain chemicals, leftover chemically treated milk cannot be shipped back. I store leftover milk for at least 90 days from order completion, often a bit longer, and try to send out notifications before disposal.  Cremation ashes are always returned. Leftover umbilical cord is sent home. Please keep in mind we cannot ship leftover materials to an address other than what is on the order.

I want something slightly custom
When ordering, please keep in mind that there are many custom details I can accommodate, and some I cannot. If you have something slightly different in mind, please email me at before ordering. 

How long do I have to send my milk in?
I usually ask that milk is sent within 90 days but honor orders longer.

What is your refund policy?
Please refer to the "Shop Policies" page

Because there is no way to return your materials once they’ve been started, nor is there any way to return your setting cancellations of orders is not possible and in doing so you will then forfeit materials sent in (breastmilk, placenta, etc) for disposal. 

How do I care for my keepsake?
Properly caring for your keepsake is the key to ensuring a long life for the jewel. I always suggest treating these pieces as precious jewels.

Cleaning the gem should be done with a soft cloth and warm water. Silver polishing cloths can be used on silver findings that may periodically tarnish and require cleaning. With the number of cleaning chemicals out there, it is not possible for me to be sure which ones will damage the gem and which ones will not so I always suggest avoiding any abrasive chemical. The keepsake is waterproof but I do recommend removing it before bathing or swimming. Alcohol based cleaners are especially harmful to the finish on your gem.

Extended, direct sun exposure should also be avoided. Extended high temps can soften the gem (because these gems are similar to a plastic). When brought back to room temp they should re-harden however if left to get hot enough for long enough (such as in a vehicle), more serious, irreversible damage could occur. 

Please remove your jewelry before bed and anytime your jewelry could be damaged such as during yardwork or working with tools that could damage your jewelry.  

Please also note that the metal used in each design is listed on that design description and all birthstones are simulated. It is not possible for us to determine what metals a person may be most sensitive to or how your body chemistry may react with each metal but we are happy to answer questions about the materials used in each design.

Tarnish is a natural property of silver and just as with any silver jewelry, will require a polishing cloth to periodically restore it to its original shine.

Rewards Program Terms and Conditions

Our rewards program is a great opportunity to earn discounts, free shipping or credit up to 200.00 on your order! By signing up you agree to the rules and guidelines of this program put in place to keep this program running smoothly.

  • Reward coupon codes cannot be combined with any other coupon code and cannot be combined with other reward codes. 
  • Rewards cannot be applied to previous orders or flash sales in which we use an invoicing system.
  • Reward codes can be traded back in for the return of the points if requested within 7 days of coupon code award. To do this, you must send us an email with the code you were given. Points may take up to 5 business days to show up in your account once re-awarded.
  • Referral links are a great way to earn the most credit. Your friend gets a discount code and you get rewards too. Please do not post these links on any PBTC social media, PBTC Facebook group page. Anywhere else is fair game!
  • PBTC rewards program reserves the right to terminate this program at any time although not a likely occurrence. 
  • PBTC rewards questions should be sent to and we will return your message within 24-48 business hours. Please keep in mind this program is run by a program separate from PBTC and it may take us a day or so to get an answer to your question. 


Each piece I make is carefully crafted by hand. Because of this, each piece is different and no piece is truly flawless. I do attempt to correct any noticeable or major flaws but small air bubbles, color swirls, or other tiny marks can likely be found under close inspection of any piece. If the flaw is distracting to the look of the piece I am open to repairs on a case by case basis.

Additionally, each inclusion sample you send in is unique. Hair settles differently in each piece, placenta varies in color slightly and milk of course widely varies. Flecks, shimmers and colors will settle differently within the gem as it solidifies. These details are beyond my control and part of what makes your gem uniquely yours. These details will not impact the life of your jewelry.

A special note on beads and pearls, these pieces are especially susceptible to small flaws due to the way they are made. These can include tiny air bubbles or hardware not sitting 100% even or deep. These do not take away from the life of your keepsake however as mentioned before, if you find them to be especially distracting please let me know and adjustments can be discussed on a case by case basis. Again, please keep in mind that no handmade keepsake will be 100% flawless under any circumstances. 

Please try to remember to remove your jewelry before sleeping, yardwork but also swimming, bathing, cleaning, hand washing or any other activity that puts your precious gem in possible contact with any oil, cleaner, soap or other chemical. Accidents do happen and can sometimes be corrected so if something happens please email me and I can try to help.